前臺接待日常用語
Part 1 Greetings
*部分 問候
　　1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?
歡迎光臨海悅酒店。我是***，請問我該怎么稱呼你呢？
2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?
先生/女士，你好！請問我能為您做點什么？
3. My name is ***, is there anything else I can do for you, just let me know.
我叫***，如果需要我為您做些什么，請告訴我。
4.If you have any problems, please feel free to contact us .
如果你有任何需要，請隨時聯(lián)系我們。
Part 2 Helping to Check-in
第二部分 幫助入住
　　1. Please have a seat for a while I’ll help you with the check-in procedure.
請在那邊稍坐一會兒，我將會為您辦理入住手續(xù)。
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.
請把您的護照和信用卡交給我。辦完入住手續(xù)后，我會馬上歸還給您。
3. How many nights will you stay this time?
這次入住您會住多少天？
4. Which room would you like, smoking room or non-smoking room?
您是要吸煙房間還是不吸煙房間？
5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?
先生/女士，不好意思，打攪一下。請問您是要分開付押金還是一起付呢？
6. Here is your room key and the breakfast coupon. Would you please sign here?
這是您的房卡和早餐券。請您在這里簽個名好嗎？
7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..
這是給回您的護照和信用卡?，F(xiàn)在您可以上房間了。希望您在這里居住愉快。